Refund and Returns Policy
What is our Returns Policy?
Our returns policy is straightforward. You have 30 days from the date of receiving your item to initiate a return. We accept returns for all orders, provided the items are in pristine condition. This means they must be unopened, unused, and any seals must be intact.
What if I receive a damaged, faulty, or incorrect item?
If you receive a damaged, faulty, or incorrect item, please contact our customer service team through your account. We will resolve this issue on a case-by-case basis. Please ensure you have photographic or video evidence to help us process your claim as quickly as possible.
Can I return a product if I no longer want it?
No, you cannot return a product if you no longer want it, we only accept it meets the conditions of being unopened, unused, and with all seals intact. To initiate the return, follow the steps outlined below.
How do I return an item?
Please fill in the below return form.
What happens once my item is returned?
Once we receive your returned item, we will process your refund.
When will I receive my refund?
Your refund will be returned to your original payment method within 5 working days after we receive your returned item. We will send you an email to notify you that the refund is on its way.
What if I don’t receive my refund?
If you do not receive your refund and it has been 10 working days since you received our email confirming the refund, please contact our Customer Service team through your account.